July 11, 2024

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Southwest apologizes for delays, cancellations, blames technology issues

Southwest apologizes for delays, cancellations, blames technology issues

Southwest apologizes for delays, cancellations, blames technology issues

Southwest Airways flights were delayed and canceled early Saturday morning. 

In a assertion to Fox Small business, the airline cited “intermittent effectiveness difficulties adhering to plan right away maintenance of some of [its] backend technological innovation.”

“We offer you heartfelt apologies to our prospects for any inconvenience, and gratitude to our staff who are working diligently to make it up to them,” the airline wrote. “We’ll continue on to update prospects whose journey with us now may be delayed as end result of the now-fixed concerns.”


Flight tracker FlightAware confirmed a lot more than a thousand delayed flights on Southwest soon right after 9 a.m. ET, with 179 cancellations. 

Passengers reacted to the improvements on social media, responding to a Friday April Fool’s Working day tweet from Southwest. 

A Southwest Airlines plane takes off for flight.

A Southwest Airlines aircraft usually takes off for flight. The company is working with cancellation issues for practically a 7 days in October 2021. (AP Image/Wilfredo Lee)

“You want a joke? Bag fees,” the @SouthwestAir account stated

“Sort of bad taste to make a Twitter joke when seemingly every flight nowadays is delayed,” Fox 61 meteorologist Ryan Breton replied


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Some others shared stories of prolonged shoppers provider phone calls, double cancellations and exorbitant airfare. 

Airline ticket selling prices have risen owing to increased travel and already sky-substantial gas fees have been driven further more up by Russia’s invasion of Ukraine. 

KPRC 2 in Houston, Texas noted Saturday that the source of delays was a “planned system outage” and that a spokesperson for Houston Airports advised the station the airways technique was down for two hours, beginning at 4 a.m. community time. 

North Carolina’s WNCN explained the “nationwide system failure” experienced brought on delays out of Raleigh-Durham International Airport.

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Fox Business’ Edward Lawrence was at Ronald Reagan Washington National Airport in Washington, D.C., and tweeted about the difficulty. 

“Update: Gate Agents expressing that the @SouthwestAir process is back up. They are beginning to try and catch up with bag checks and boarding,” he wrote at 6:57 a.m. ET.