How digital assistants can help retain staff

How digital assistants can help retain staff

A person factor I listened to even though meeting with vendors of digital phone assistants at the NADA Clearly show in Las Vegas past month was how the applications can alleviate dealerships’ challenges with employing and staffing.

And that doesn’t always indicate owning fewer staff.

My story on the subject this week explores the job of engineering in choosing up phone calls immediately after hrs or in the course of peak occasions: enhancing consumers’ experience on the phone and encouraging dealerships avoid dropping business from missed calls.

But the creators of the tools — some of which just take human names, such as Stella and Brooke — say that owning a device solution cellular phone phone calls also can have a optimistic influence on worker retention by using more than some task obligations, these kinds of as setting assistance appointments and answering issues about retailer hrs.

“It genuinely helps reduce the churn that you see in BDCs,” or company progress centers, mentioned Tiffany Peeler, vice president of product sales and functions for Proactive Supplier Methods, which launched its virtual assistant, Brooke.ai, past summer.

“Their general performance is calculated a lot on the inbound [calls], but they are incentivized additional on the outbound — but they’re terrified to make the outbound calls due to the fact they’re heading to pass up the inbound calls,” Peeler advised me. “By putting Brooke as a protection net in put for them, where by they know they can pivot now and make their outbound phone calls, and if they skip an inbound, it can be Ok for the reason that they have this assistance, this additional layer of assist, we are observing these BDCs grow to be better environments, and people today continue to be lengthier and in the end make much more dollars due to the fact now they’re earning the outbound.”

Filling open up work opportunities and retaining workforce has turn into more challenging for dealerships in present day labor industry. To be guaranteed, sellers can decide on to cut down their overhead expenditures, this kind of as in the BDC, by bringing on a electronic assistant that makes use of artificial intelligence technology. But employing one particular also can allow for sellers to repurpose their teams to make extra outbound calls to produce appointments and present far more attention to consumers who need additional assistance.

“There is certainly still likely to be people today who never want to speak to an AI,” said Hunter Swift, vice president of products at Telepathy Labs, which released its Stella Automotive AI device in February. “There are continue to individuals that are heading to request issues that Stella are not able to remedy, and we transfer those and go these by way of. And those people are the clients that ordinarily will need extra notice. But we consider the simple things.”

Coronavirus US: Nearly a quarter of hospitals are reporting a critical staff shortage as Omicron drives a rise in Covid-19 cases

“Given how much infection there is, our hospitals really are at the brink right now,” Dr. Ashish Jha, dean of Brown University’s School of Public Health, told CNN on Sunday.

Of the approximately 5,000 hospitals that reported this data to HHS on Saturday, nearly 1,200 — about 1 in 4 — said they are currently experiencing a critical staffing shortage, the largest share of the entire pandemic. More than 100 other hospitals said they anticipate a shortage within the next week.

The US health care system is Jha’s greatest concern, he said, noting the Omicron surge could hamper its capacity to care for patients suffering from conditions other than Covid-19.

“The health care system is not just designed to take care of people with Covid … it’s designed to take care of kids with appendicitis and people who have heart attacks and get into car accidents,” he said.

“And all of that is going to be much, much more difficult because we have a large proportion of the population that is not vaccinated, plenty of high risk people who are not boosted,” he said. “That combination sets up a large pool of people who as they get infected will end up really straining the resources we have in the hospitals today.”

These staff shortages are growing as frontline health care workers are either infected or forced to quarantine due to exposure to Covid-19 just as the demand for treatment skyrockets: More than 138,000 Covid-19 patients were in US hospitals as of Saturday, according to the Department of Health and Human Services. That’s not far from the all-time peak (about 142,200 in mid-January 2021) and an increase from around 45,000 in early November.
To safeguard hospital capacity, some facilities are forced to cut elective surgeries. In New York, for example, 40 hospitals — mainly in the Mohawk Valley, Finger Lakes and central regions — have been told to stop nonessential elective operations for at least two weeks because of low patient bed capacity, the state health department said Saturday.
What to know if you caught Covid-19 over the holidays

The University of Kansas Health System is also close to implementing crisis standards of care, Chief Medical Officer Dr. Steven Stites said Saturday, telling CNN, “At some point … we’re too overwhelmed to do any of our normal daily work.”

“At that point we have to turn on a switch that says we got to triage the people we can help the most,” he said, “and that means we’ve have to let some people die who we might have been able to help but we weren’t sure about — they were too far gone or had too much of an injury, or maybe we can’t get to that trauma that just came in.”

Stites said two waves were hitting Kansas simultaneously — with Delta accelerating post-Thanksgiving, to be met by Omicron — describing it as “almost a double pandemic.” The vast majority of those being hospitalized are unvaccinated, Stites said.

Dr. Jonathan Reiner, professor of medicine and surgery at George Washington University, told CNN on Saturday the next several weeks will “look bad in many American cities.”

“Forty hospitals in New York just canceled elective procedures. The DC Hospital Association, where I work, has asked the DC government for permission for hospitals to enact crisis standards of care,” he said. “And that’s coming to every city in the United States.”

Los Angeles County sees record weekly case numbers

About 62.5{cfdf3f5372635aeb15fd3e2aecc7cb5d7150695e02bd72e0a44f1581164ad809} of the total US population — 208 million people — is fully vaccinated, according to the US Centers for Disease Control and Prevention. About 75.4 million people have received a booster dose, meaning 23{cfdf3f5372635aeb15fd3e2aecc7cb5d7150695e02bd72e0a44f1581164ad809} of the total US population is fully vaccinated and boosted.

But still about 21{cfdf3f5372635aeb15fd3e2aecc7cb5d7150695e02bd72e0a44f1581164ad809} of the eligible population, or 65.5 million people 5 and older, have not received a single dose of a Covid-19 vaccine, the CDC data show.

Nationwide, 39 states are reporting a 50{cfdf3f5372635aeb15fd3e2aecc7cb5d7150695e02bd72e0a44f1581164ad809} or greater increase in cases during the past week compared to the previous week, according to a CNN analysis of data from Johns Hopkins University. As of Saturday, the seven-day average of new daily cases in the US was 701,199, per JHU data.

Two healthcare providers told CNN they’d been forced to prioritize Covid-19 testing for certain people due to a spike in demand.

What the US can expect next from the Covid surge

Last week, multiple UW Medicine locations in Washington started prioritizing testing solely for people “who have symptoms of respiratory illness or who have a known exposure to COVID-19,” spokesperson Susan Gregg told CNN. People without symptoms are not being tested, Gregg said, “due to the high volume of omicron cases that are being processed in our laboratory.”

The University of North Carolina Medical Center in Chapel Hill is also restricting Covid-19 tests to those exhibiting Covid-19 symptoms, as well as university employees and those requiring a test prior to a surgery, according to UNC Health Director of News Alan M. Wolf.

Some localities are now seeing the most new cases they’ve seen the whole pandemic, including Los Angeles County.

On Saturday, the county reported more than 200,000 confirmed cases over the previous seven days — the highest number of cases in one week since the start of the pandemic, according to a news release from the Los Angeles County Department of Public Health. Hospitalizations doubled over the week to 3,200 and there were 135 Covid-related deaths, the department said.

The rise in infections is also hitting Los Angeles’ children hard.

At Children’s Hospital Los Angeles, the positivity rate for children tested for Covid-19 has increased from 17.5{cfdf3f5372635aeb15fd3e2aecc7cb5d7150695e02bd72e0a44f1581164ad809} in December to 45{cfdf3f5372635aeb15fd3e2aecc7cb5d7150695e02bd72e0a44f1581164ad809} to date in January, according to CHLA Medical Director Dr. Michael Smit. 

CHLA currently has 41 patients in-house who have tested positive for Covid-19, and roughly one quarter of the children admitted to the facility with Covid-19 require admission to the pediatric ICU, with some requiring intubation, Smit told CNN on Saturday.

The rise in cases comes just as Los Angeles students are preparing to return to in-person classes Tuesday.

What to know if you caught Covid-19 over the holidays

Los Angeles Unified School District, the second-largest school district in the country, is requiring all students and employees to show a negative Covid-19 test result before returning to the classroom.

The baseline test requirement was implemented at the beginning of the school year in August, and the district announced a week ago both the baseline test, along with required weekly testing for employees and students would continue through January, given the current surge.

On Sunday, LAUSD Board of Education President Kelly Gonez said about 50,000 positive Covid-19 cases had been identified as a result of the required testing, stopping those students and employees from enter school buildings Tuesday.

Disputes over in-person learning

In response to rising pediatric infections, disputes over whether in-person learning is ideal during the Omicron surge and how students can safely attend school are playing out in various school districts this week.

For the week ending December 30, children accounted for 17.7{cfdf3f5372635aeb15fd3e2aecc7cb5d7150695e02bd72e0a44f1581164ad809} of new reported cases in the US, the American Academy of Pediatrics said, noting a record 325,00 new cases among children — a 64{cfdf3f5372635aeb15fd3e2aecc7cb5d7150695e02bd72e0a44f1581164ad809} increase from the week prior.

Chicago Teachers Union offers a new proposal
The Chicago Public Schools (CPS) system has canceled classes since Wednesday due to a dispute between city officials and the teachers union over returning to the classroom. The Chicago Teachers Union (CTU) voted Tuesday to teach remotely due to the Covid-19 surge, but the school district canceled classes, saying schools were safe and it wanted in-person learning.

CTU have said conditions are unsafe, citing in part inadequate staffing and testing. They say they want more testing, along with additional mitigation protocols.

The CTU presented a new proposal to Mayor Lori Lightfoot on Saturday which included a resumption of virtual learning for CPS students beginning Wednesday and in-person instruction on January 18 unless health officials determine it’s not safe. City officials rejected the proposal — though it accepted some requests, like providing KN95 masks for all staff and students — saying it looked forward “to continued negotiations to reach an agreement.”

Dr. Julie Morita, the former Chicago health commissioner and executive vice president of the Robert Wood Johnson Foundation, said children and teachers can safely be in the classroom with certain measures, like requiring vaccinations and masks, ensuring good ventilation and testing capacity.

“When those systems are in place, children and teachers can be safely in the school environment,” she said, “but those systems have to be in place.”

Members of the Chicago Teachers Union and supporters stage a car caravan protest outside City Hall in the Loop, Wednesday evening, January 5, 2022.

Dr. Richina Bicette-McCain, medical director at the Baylor College of Medicine, told CNN schools could be safe but she believes they are currently “high-risk.”

“Not because of the nature of schools in and of themselves,” she said, “but because although we know what tools are available to us and we have the tools to mitigate those risks, they are not being employed adequately.”

“Students need proper access to testing, we need to give students and staff high quality masks,” she said. “Let’s employ HEPA filters in schools to increase ventilation and increase air circulation.

In Georgia, public school teachers who test positive for Covid-19 no longer have to isolate before returning to school if they are asymptomatic and wear a mask, and contact tracing in schools is no longer required, according to a letter to school leaders released Thursday from Gov. Brian Kemp and public health commissioner Kathleen Toomey.

But Lisa Morgan, president of the Georgia Association of Educators, believes the changes are the “absolute wrong thing to do at the absolute worst time.” Educators want to be in classrooms with their students, she said, “but that should be achieved by keeping people healthy.

“We know that there are increasing cases in our children, there’s increasing hospitalizations in our children,” she told CNN Saturday, “and this action shows a lack of regard for the health and safety of educators, students and our families.”

CNN’s Tina Burnside, Deidre McPhillips, Travis Caldwell, Keith Allen, Raja Razek, Natasha Chen and Anna-Maja Rappard contributed to this report.

Today’s coronavirus news: Mandatory vaccination rule extended to staff and visitors to Senate workplaces; Ontario reporting 422 COVID-19 cases, 3 deaths;

The latest coronavirus news from Canada and around the world Monday. This file will be updated throughout the day. Web links to longer stories if available.

4:35 p.m.: Amazon.com Inc. says its vaccinated workers in the U.S. will no longer have to wear masks beginning on Tuesday, unless required to do so by federal or local rules.

“Vaccines are universally available across the U.S. and vaccination rates continues to rise which enables the ability to return to our previous mask policy,” the company said in a notice to employees on Friday. A spokesperson confirmed the decision.

The online retailer, the second largest U.S. employer after Walmart, in August ordered employees to resume masking up regardless of vaccination status, as the delta variant spread. The company has so far stopped short of mandating vaccinations in its ranks, instead offering cash raffles and other perks for vaccinated employees.

4:29 p.m.: Prince Edward Island is reporting two new cases of COVID-19 Monday. One new case involves a contact of a previously reported infection and the other is related to recent travel outside the province.

Prince Edward Island has four active reported infections. Officials say that as of Oct. 27, about 88 per cent of Islanders were fully vaccinated and 93.4 per cent had received at least one dose.

P.E.I. has reported 319 COVID-19 cases since the onset of the pandemic.

4:19 p.m.: Saskatchewan reported 128 new cases and three deaths on Monday as its active case total fell to 1,950, its lowest since Aug. 27.

The number of hospitalized cases in the province whose hospitals have been severely strained by the fourth wave recently is down four to 222, the lowest since mid-September.

3:50 p.m. New Brunswick is reporting 31 new cases of COVID-19 Monday and 38 more recoveries from the disease.

Health officials say the number of active infections in the province stands at 506.

They say 16 of the new cases reported today involve people who are unvaccinated.

Officials say 24 people are in hospital with the disease, including 16 patients in intensive care.

The government says that beginning this week, people 65 and older and school personnel will be able to book appointments for mRNA COVID-19 booster vaccine doses if six months have passed since their second doses.

People who have received one or two doses of the Oxford-AstraZeneca vaccine will be able to book appointments for mRNA COVID-19 booster doses if 28 days have passed since their second doses.

3:20 p.m. Anyone wanting access to workplaces in Canada’s Senate will need to be fully immunized against COVID-19.

The Senate’s internal economy committee has announced a mandatory vaccination rule for all Senate staffers, journalists, visitors and anyone else wanting admittance to the parliamentary buildings that house the upper chamber and its offices.

Last week, Senate Speaker George Furey announced that all senators would have to be double vaccinated to participate in person in Senate proceedings.

That followed consultations with the leaders of the various groups in the Senate.

The Independent Senators Group, the Progressive Senate Group and the Canadian Senators Group have said all their members are fully vaccinated.

Conservative Senate leader Don Plett’s office won’t say how many of the 18 Tory senators have received two shots of an approved vaccine.

2:30 p.m. A former Quebec health minister told a coroner’s inquest today that “systemic ageism” and outdated health-care facilities contributed to the tragedy that unfolded in the province’s long-term care homes during the first wave of COVID-19.

Réjean Hébert, who is also a gerontologist, told coroner Géhane Kamel that nearly 10 per cent of the province’s long-term care patients died of COVID-19 in the early months of the pandemic, which is a rate five times higher than that in Canada as a whole.

The former health minister said that even before the pandemic there was a tendency to shift health-care resources toward other priorities, leading to a lack of doctors and nurses to care for vulnerable seniors in care homes.

Hébert also pointed to outdated facilities where patients were subjected to inadequate ventilation and forced to share bedrooms and bathrooms as factors that contributed to Quebec’s high mortality rate.

The coroner’s inquest is examining the deaths of elderly and vulnerable people in residential settings during the COVID-19 pandemic in order to formulate recommendations to avoid future tragedies.

About half the province’s COVID-19 deaths during the first wave occurred in long-term care homes, and some 92 per cent of victims who died between Feb. 25 and July 11 2020 were 70 and older, according to the province’s public health institute.

2:05 p.m. Newfoundland and Labrador is reporting two new cases of COVID-19 since its last update on Friday.

One case involves a resident under the age of 20 in the eastern health region who is a contact of a previously reported infection.

The other new case is related to travel within Canada and involves a man in his 50s.

Officials say there had been 10 new recoveries from the disease as of Saturday, adding that one person is in hospital with COVID-19.

The province has 91 active reported infections.

Officials say data on COVID-19 testing isn’t available due to a suspected cyberattack that has damaged the province’s IT infrastructure.

2 p.m. Nova Scotia is reporting its 101st death related to COVID-19. Health officials said Monday a man in his 70s died from the disease in the eastern region of the province.

Officials are also reporting 59 new cases of COVID-19 and 61 recoveries since their last update on Oct. 29.

Five new cases are in the eastern zone, 44 in the central zone, six in the northern zone and four are located in the western zone.

1:55 p.m. As of Nov. 1, cruise ships are no longer banned in Canadian waters. “Canada is looking forward to welcoming them back into our waters for the 2022 cruise season,” says a tweet from Transport Canada.

1:40 p.m. Anticipating a green light from vaccine advisers, the Biden administration is assembling and shipping millions of COVID-19 shots for children ages 5-11, the White House said Monday. The first could go into kids’ arms by midweek.

“We are not waiting on the operations and logistics,” said coronavirus coordinator Jeff Zients.

By vaccinating children, the U.S. hopes to head off another coronavirus wave during the cold-weather months when people spend more time indoors and respiratory illnesses can spread more easily. Cases have been declining for weeks, but the virus has repeatedly shown its ability to stage a comeback and more easily transmissible mutations are a persistent threat.

1:25 p.m. A transit agency serving the Greater Toronto and Hamilton area says 89 bus trips were cancelled Monday as its COVID-19 vaccine mandate took effect.

Metrolinx says the number represents approximately six per cent of daily bus trips, and some train cancellations are also possible.

Employees at the transit agency had until Nov. 1 to get vaccinated, provide a medical exemption or be placed on leave without pay.

Spokeswoman Anne Marie Aikins says the agency was gathering final numbers Monday but estimated that between two and three per cent of staff were on leave.

1:10 p.m. Ontario’s health minister says she now has enough responses from hospitals and health-care groups across the province to inform her decision on a mandatory vaccine policy at hospitals.

Premier Doug Ford sent a letter last month to hospital CEOs, local medical officers of health and other related organizations asking for input on mandating vaccines for staff at hospitals.

He had asked for responses by Oct. 19, but last week Health Minister Christine Elliott said they were still waiting for responses from some hospitals so the government could make its decision.

She says today that she has now received most of them and is reviewing them in detail, so she can make a decision.

Elliott says one factor to consider is whether a vaccine mandate would lead to staff shortages affecting patient care, such as needing to cancel surgeries.

Several hospitals who have already implemented their own mandates have seen roughly two per cent of staff being placed on unpaid leave or terminated because of the policies.

12:45 p.m. A judge on Monday suspended a Dec. 31 deadline for Chicago police officers to be vaccinated against COVID-19 but didn’t interfere with a requirement that they be regularly tested.

Disputes over vaccinations should be submitted to an arbitrator as a labor grievance, Cook County Judge Raymond Mitchell said.

“The effect of this order is to send these parties back to the bargaining table and to promote labor peace by allowing them to pursue“ remedies under Illinois law, Mitchell said.

12:26 p.m. Chicago Blackhawks forward Patrick Kane has been removed from the NHL’s COVID-19 protocol.

Assistant coaches Tomas Mitell and Matt Meacham also have left the protocol.

The move means Kane is cleared to play when Chicago tries for its first win of the season Monday night against the Ottawa Senators.

11:55 a.m. Authorities in Russia’s Novgorod region on Monday ordered most residents to stay off work for one more week starting Nov. 8 as coronavirus infections and deaths remained at all-time highs.

The Novgorod region was the first region to extend the nationwide non-working period between Oct. 30-Nov. 7 that was ordered by President Vladimir Putin.

Russia’s state coronavirus task force on Monday reported more than 40,000 new confirmed COVID-19 cases for the third straight day and more than 1,100 deaths for the seventh day in a row – the highest levels in each category since the start of the pandemic.

Putin has said that governments in regions where the situation is the most dire could start the non-working days earlier and extend them if needed.

In Moscow, the non-working period started on Oct. 28, with city authorities shutting down many non-essential businesses. In the Novgorod region roughly 500 kilometers (310 miles) northwest of the Russian capital, non-working days began on Oct. 25.

On Monday, Novgorod’s regional coronavirus task force reported 284 new infections — double the daily tally from a month ago when just over 140 new confirmed cases were reported each day. Governor Andrei Nikitin said there is no reason to expect the situation improving any time soon.

Russia’s daily numbers of coronavirus infections and deaths have been surging for weeks amid low vaccine uptake, lax public attitudes toward taking precautions and the government’s reluctance to toughen restrictions. Less than 35 per cent of Russia’s nearly 146 million people have been fully vaccinated so far, even though Russia was among the first in the world to approve and roll out a coronavirus vaccine.

11:35 a.m. Peel Public Health (PPH) has announced its ambitious fall and winter COVID-19 vaccination plan, with aims to open a combination of large and small vaccine clinics.

As Dec. 1 draws closer, PPH is expected to double its vaccine system as new directives, including third and pediatrics doses, are approved by the province.

Top priorities include the “final push” for 90 per cent vaccine coverage, pediatric first doses for children aged 5-11 upon approval and expanded eligibility for third doses.

To achieve this, large and small clinics will be sprouting up across Peel so residents can choose the settings that best fits their needs.

11:10 a.m. Airlines are adding flights and capacity in the hope that passengers are eager to jump back onto flights after more than 18 long months of the COVID-19 pandemic.

“We’ve been going through the equivalent of about 11 years of historical growth over the past six months, so the growth has been really tremendous over a very, very short period of time,” says John Weatherill, chief commercial officer at WestJet.

After a near-grounding of flights, the Calgary-based airline expects to be at about 70 per cent its pre-COVID capacity by the end of December, fully restore its domestic business by next summer and see its international capacity fully return by the end of 2022.

10:45 a.m. When, not if, the next pandemic strikes, Canada and the United States need to work more closely together on a mutual, integrated strategy for managing risk at the shared border, rather than trying to shut it down entirely, a new report says.

A task force assembled by the D.C.-based Wilson Center, which included former Quebec premier Jean Charest and former Canadian justice minister Anne McLellan, concluded in its final report that closing the border entirely to non-essential travel likely did as much harm as good.

Next time — and there will be a next time, the panel warns — a plan to mitigate risk rather than trying to reduce it to zero would ultimately be a better solution, its members said Friday.

10:22 a.m. Biotechnology company Novavax Inc. says it has submitted its COVID-19 vaccine for approval in Canada.

The U.S. company says it has now completed the submission of all modules required by Health Canada for the regulatory evaluation of its protein-based COVID-19 vaccine.

The submission includes clinical data from a trial of 30,000 participants in the U.S. and Mexico.

The company says the trial found 100 per cent protection against moderate and severe disease and 90.4 per cent efficacy overall.

Novavax also recently announced regulatory filings for its vaccine in the United Kingdom and Australia and expects to complete additional regulatory filings shortly in several additional markets.

10:09 a.m. (updated) Ontario is reporting another 422 COVID-19 cases and three more deaths, according to its latest report released Monday morning.

Ontario has administered 7,427 vaccine doses since its last daily update, with 22,522,144 vaccines given in total as of 8 p.m. the previous night.

According to the Star’s vaccine tracker, 11,499,285 people in Ontario have received at least one shot. That works out to approximately 88.2 per cent of the eligible population 12 years and older, and the equivalent of 77.4 per cent of the total population, including those not yet eligible for the vaccine.

Read the full story from the Star’s Urbi Khan

10 a.m. Canadian musician Bryan Adams ducked out of a scheduled performance at the Rock & Roll Hall of Fame on Saturday night after testing positive for COVID-19.

His management team says Adams is fully vaccinated against the virus and is not experiencing any symptoms.

The rocker was to sing “It’s Only Love,” a duet he recorded with Tina Turner, who was inducted into the Hall of Fame at the ceremony.

9:36 a.m. With COVID-19 cases holding steady in Ontario, and the provincial government allowing full capacity for music venues and event spaces as of Nov. 15, concerts and other live events are happening once again, slowly creeping up to pre-pandemic levels.

Venues such as the Scotiabank Arena are mandating all guests 12 years and older to be fully vaccinated before attending events.

Whether you’re looking for a comedy show or a concert, here are several events worth checking out during the month of November.

8:45 a.m. Israel on Monday began welcoming individual tourists for the first time since the onset of the coronavirus pandemic.

Authorities hope that opening the country’s gates to solo travelers will breathe new life into the struggling tourism industry. Before the pandemic, the Christmas season saw hundreds of thousands of people visit Bethlehem, believed to be birthplace of Jesus, in the Israeli-occupied West Bank.

Israel had planned to reopen to tourists last spring but delayed the move amid a spike in cases driven by the highly contagious delta variant. Israel has since rolled out a booster campaign in which nearly half the population has received a third vaccine dose, driving cases back down.

Travelers must show proof of vaccination, a booster shot, or recovery from coronavirus within the last six months. Authorities recognize most vaccines, but those vaccinated with Russia’s Sputnik must undergo a serological test upon arrival. Travelers must also present a negative coronavirus test before boarding their flights and take another one upon arrival.

8:25 a.m. At a Georgia state House of Representatives hearing on prison conditions in September, a corrections officer called in to testify, interrupting his shift to tell lawmakers how dire conditions had become.

On a “good day,” he told lawmakers, he had maybe six or seven officers to supervise roughly 1,200 people. He said he had recently been assigned to look after 400 prisoners by himself. There weren’t enough nurses to provide medical care.

“All the officers … absolutely despise working there,” said the officer, who didn’t give his name for fear of retaliation.

Staff shortages have long been a challenge for prison agencies, given the low pay and grueling nature of the work. But the coronavirus pandemic — and its impact on the labor market — has pushed many corrections systems into crisis. Officers are retiring and quitting in droves, while officials struggle to recruit new employees. And some prisons whose prisioner populations dropped during the pandemic have seen their numbers rise again, exacerbating the problem

7:25 a.m. A move by Swiss police in a resort town to shutter a restaurant because its owners flouted a government requirement to check patrons’ COVID-19 passes has again brought to the forefront tensions with some people who view such measures as infringing on civil rights.

Swiss media reported on Monday that police in Zermatt, a resort town at the foot of the famed Matterhorn peak, swept into the 19th century Walliserkanne restaurant a day earlier and sealed it off after its owners had defied a closure order and kept serving.

The three owners who were taken into custody, had reportedly transformed a stack of cinder blocks that police had used to block off the front entrance into a makeshift bar and let patrons to enter from the back.

The showdown points to renewed tensions in Switzerland and beyond over government measures aimed to fight the coronavirus pandemic that some people claim are treading on civil liberties. The reports said dozens of people over the weekend turned out at the restaurant to protest the arrests.

7 a.m.: Researchers at McMaster University and the Offord Centre for Child Studies are tracking the impact of the pandemic on the health and well-being of families. In some key areas parents were worse off this year than last year.

“The overall depressive and anxiety symptoms were higher than our original findings during the first wave,” said lead researcher Andrea Gonzalez, associate professor and Tier II Canada Research Chair in Family Health and Preventative Interventions.

During the first wave they surveyed 7,434 parents and caregivers with children up to age 17. This year, between May 4 and July 3, during the third wave, they garnered input from 10,778 respondents.

Last year, 57 per cent of caregivers reported feeling significant depressive symptoms in the previous week, compared with 69 per cent this year. Also last year, 30 per cent reported moderate to high levels of anxiety, compared with 38 per cent this year.

Almost half of parents surveyed this year said they had sought help from a mental health professional and 40 per cent reported needing help at least once during the pandemic, but not getting it.

Read the full story from the Star’s Isabel Teotonio.

6:47 a.m.: Quebec is lifting capacity restrictions in bars and restaurants starting Monday, more than a year after imposing the limits to curb the spread of COVID-19.

Health Minister Christian Dubé announced last month that bars and restaurants across the province could operate at full capacity and resume normal operating hours starting Nov. 1.

Bars and restaurants gradually reopened in Quebec over the summer after being shuttered to in-person dining, but some restrictions remained.

Establishments that serve alcohol will now be allowed to stay open until 3 a.m. and the distance between tables will drop from two metres to one metre.

But there are still some rules in place — each table is limited to 10 people from no more than three different households.

The ban on dancing and singing remains in effect until further notice, and Quebecers are still required to present their vaccine passport before entering and wear masks when moving around indoors.

6:45 a.m.: South Korea on Monday began to allow larger social gatherings and lifted business-hour restrictions on restaurants in what officials described as the first step toward attempting to restore some pre-pandemic normalcy.

The capital area has been under the country’s strongest social distancing measures short of a lockdown since July. Citing pandemic fatigue and economic concerns, officials had eased the measures in mid-October to allow for gatherings of up to eight people if at least four were fully vaccinated.

Under the changes starting Monday, the limit on private social gatherings in the capital, Seoul, and nearby metropolitan areas was raised to 10 people and 12 in other regions, regardless of whether participants are fully vaccinated or not.

Restaurants and coffee shops are now allowed to open for 24 hours, rather than being forced to close at 10 p.m. in the greater Seoul area and at midnight in the rest of the country. However, high-risk entertainment venues such as nightclubs are required to close at midnight.

To use indoor sports facilities or visit patients at hospitals, people must show smartphone apps or documents issued by public health authorities proving that they are fully vaccinated or were tested negative for the virus within 48 hours.

The gathering limits on political rallies or social events such as exhibitions or weddings were raised to a maximum of 499 people if all the participants are fully vaccinated. Larger crowds will also be allowed at professional sports.

6:45 a.m.: Fireworks boomed as visitors at Shanghai Disneyland waited for COVID-19 test results, surrounded by health care workers dressed from head to toe in white protective suits.

Shanghai Disneyland announced suddenly Sunday evening that it was no longer accepting any new visitors and was cooperating with an epidemiological investigation from another province. They then locked down the park as Shanghai city healthcare workers and police rushed to conduct a mass testing of the visitors already inside.

After testing everyone, the park will remain shut on Monday and Tuesday as it continues to cooperate with pandemic prevention efforts, Shanghai Disneyland said in a statement Monday.

The park’s sudden lockdown and temporary closure underscored just how serious China is about enforcing its zero-tolerance pandemic prevention strategy.

Globally, many countries have turned to living with the virus, whether out of choice or necessity, although as virus surges come and go, many face overburdened health care systems and additional deaths.

6:45 a.m.: Sydney’s international airport came alive with tears, embraces and laughter on Monday as Australia opened its border for the first time in 20 months, with some arriving travelers removing mandatory masks to see the faces of loved ones they’ve been separated from for so long.

Australia and other countries in the Asia-Pacific have had some of the world’s strictest COVID-19 pandemic lockdown measures and travel restrictions, but with vaccination rates rising and cases falling, many are now starting to cautiously reopen.

Some, like China and Japan, remain essentially sealed off to foreign visitors, but Thailand also started to substantially reopen Monday and many others have already started, or plan to follow suit.

6:45 a.m.: The global death toll from COVID-19 topped 5 million on Monday, less than two years into a crisis that has not only devastated poor countries but also humbled wealthy ones with first-rate health care systems.

Together, the United States, the European Union, Britain and Brazil — all upper-middle- or high-income countries — account for one-eighth of the world’s population but nearly half of all reported deaths. The U.S. alone has recorded over 740,000 lives lost, more than any other nation.

“This is a defining moment in our lifetime,” said Dr. Albert Ko, an infectious disease specialist at the Yale School of Public Health. “What do we have to do to protect ourselves so we don’t get to another 5 million?”

The death toll, as tallied by Johns Hopkins University, is about equal to the populations of Los Angeles and San Francisco combined. It rivals the number of people killed in battles among nations since 1950, according to estimates from the Peace Research Institute Oslo. Globally, COVID-19 is now the third leading cause of death, after heart disease and stroke.